Customer Service
Welcome to the Customer Service Department. Our office hours are Monday-Friday 8:00am-5:00pm.
How can we help you?
- Have questions about fuel deliveries, billing, pricing, account setup, service plans, and general product information.
- Need to schedule a delivery or service? Customer service can do that.
- Experiencing a delivery delay, billing error, service disruption, or safety concern, customer service will work to resolve it promptly.
- We can process your payments and answer billing questions: Take payments over the phone, assist with billing discrepancies, explain charges, and help set up autopay or budget plans.
- New customer onboarding: Setup up new accounts explain service agreements, schedule tank installations, and ensure our customers know how to safely use propane.
- We coordinate emergency responses: In case of gas leaks, equipment malfunctions, or other safety issues, customer service may be the first point of contact, relaying urgent information to service technicians.
- Keep records and update customer accounts: We maintain accurate records of deliveries, service calls and customer preferences in the company’s system.
Affiliations
