Customer service

Welcome to the Customer Service Department

Our office hours are Monday-Friday 8:00am-5:00pm.

How can we help you?

Have questions about fuel deliveries, billing, pricing, account setup, service plans, and general product information.
Need to schedule a delivery or service? Customer service can do that.
Experiencing a delivery delay, billing error, service disruption, or safety concern, customer service will work to resolve it promptly.
We can process your payments and answer billing questions: Take payments over the phone, assist with billing discrepancies, explain charges, and help set up autopay or budget plans.
New customer onboarding: Setup up new accounts explain service agreements, schedule tank installations, and ensure our customers know how to safely use propane.
We coordinate emergency responses: In case of gas leaks, equipment malfunctions, or other safety issues, customer service may be the first point of contact, relaying urgent information to service technicians.
Keep records and update customer accounts: We maintain accurate records of deliveries, service calls and customer preferences in the company's system.